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How do I activate my Wisely Direct card from activate the card? activate the card: activate card: Check the name on your Wisely Direct card matches the name on your account activate card. If you do not see a name listed, contact us and let us know what happened – we’ll be happy to help.

If your Wisely Direct card does not have a PIN, you can activate it by selecting “Activate” in the app or by visiting our website at

Important Searches:

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Get a replacement Wisely Direct card.

If you’re having problems with your activate card, you can get a replacement by calling 1-800-947-4949. If your card is lost or stolen, call 1-800-947-4949 immediately to have it blocked. You’ll be asked for:

  • Your Social Security number
  • The last 4 digits of the credit card on file with us and the financial institution name/address

If your PIN has been compromised, we recommend that you visit a branch or ATM and change it so that no one else can use the card in case they have access to your PIN.

Reset your PIN if you’ve forgotten it.

  • If you’ve forgotten your PIN, don’t worry! You can easily reset it online by logging in to your account and clicking on “Forgot PIN?”.
  • If you need to reset your PIN by phone, call 1-888-973-0244 and press 5 when prompted to do so. A customer service representative will walk through the rest of the steps with you over the phone.
  • If you prefer to visit a branch instead of calling customer service, we have locations across the country where one of our team members would be happy to help walk through this process with you in person. Check out our branches page for more information on locations near you!

If none of these options work for you, please send an email or text message (if available) from your card number and email address used when creating a Wisely Direct account using one of these formats:

Activate by phone, not online.

Did you know activate card Wisely Direct is the only credit card in Canada with a 24/7 phone activation service? That means if you need to activate your card quickly and easily or have questions about how to do it—or anything else for that matter—you’re never more than a phone call away.

The best part? There’s no need to call an automated line or navigate through multiple layers of menus! You can get straight through to a real live human being who’ll assist you in any way possible.

Here’s how:

  • Call 1-800-977-8990 from any landline or mobile phone (toll free)
  • Press “0” when they answer (this will connect you directly with an agent)

Activate through the app.

To activate card your card through the app, follow these steps:

  • Download the Wisely Direct app and create an account.
  • Select “Add a Card” on the home screen and enter your PIN when prompted, then select “Add Another Card” to begin activation.
  • Enter your activation code when prompted (found on the back of your card), followed by choosing which card you want to use for this transaction (if you have multiple accounts).

If you’re having trouble with your Wisely Direct card, there are options available to get it fixed.

If you’re having trouble with your Wisely Direct card, there are options available to get it fixed.

  • You can get a replacement card. If your card is lost or stolen, or if you would like to have an additional card for convenience, then follow these steps:
  • Log in to and click on the “Replacement Card” button at the bottom of your screen
  • Select whether you want a new physical card sent by mail or for us to send an electronic version of your existing physical card (Note: This option will not work if we do not already have an image of your current physical Wisely Direct card)
  • Follow all applicable prompts until completion


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